How to check ticket/history
Common Requests:
Forgot Username or Password
Mobile Authenticator
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Planned IT Maintenance:
See outages for more info.
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Contact Us
Students
StudentTechSupport@truyenweb.com
530-895-2925
Learning Resource Center 120
Faculty and Staff
UserSupportServices@truyenweb.com
530-895-2888
Learning Resource Center 120
Software Procurement
Software or Vendor Approval Request
Software Approval takes a minimum of 8 weeks
All requests for software or IT services (including no cost software or services) must undergo an IT assessment for interoperability, privacy, and accessibility before being sent to the contracts office for final review, approval, signature, and PO creation.
To make the process easier, we have created a form to request the information we need to process your request. Please allow 8 weeks to process an assessment, once all required documents are submitted. Failure to provide all requested documentation may result in a processing delay.
IMPORTANT: Before submitting this form:
- Obtain your Dean or Director's approval for this purchase / acquisition
- Confirm a source of funding for this purchase (unless there is no cost)
- Obtain all requested documents (ask vendor for these documents)
- Quote / Invoice
- License Terms & Agreement
- EULA (End User Licensing Agreement) - if available
- Privacy Statement
- Accessibility Statement and / or VPAT
- List of data elements to be uploaded to vendor's system - if applicable
- If the software is to be loaded onto District Lab Computers, submit a User Support Services ticket to obtain technician approval for lab installation and obtain the technician’s approval reply
